Netflix sering mengadakan acara dan promo khusus untuk pelanggan<\/strong><\/li>\n<\/ul>\n\n\n\nNetflix sering mengadakan acara dan promo khusus untuk pelanggan, seperti kontes, giveaway, dan diskon. Acara dan promo tersebut dapat membantu Netflix untuk membangun hubungan yang lebih dekat dengan pelanggannya.<\/p>\n\n\n\n
Keberhasilan Netflix dalam membangun hubungan baik dengan pelanggan telah terbukti dengan meningkatnya kepuasan pelanggannya. <\/p>\n\n\n\n
Menurut survei yang dilakukan oleh YouGov pada tahun 2022, Netflix memiliki tingkat kepuasan pelanggan sebesar 85%. Tingkat kepuasan pelanggan tersebut jauh lebih tinggi daripada rata-rata perusahaan teknologi lainnya.<\/p>\n\n\n\n
Referensi:<\/em><\/strong><\/p>\n\n\n\n\n- Shep Hyken. The Value of Excellent Customer Service. Diakses pada 2023.<\/em><\/li>\n\n\n\n
- Fred Reichheld dan Josh Bernoff. Are You Tracking the Customer Service Metrics That Really Count? Diakses pada 2023.<\/em><\/li>\n\n\n\n
- Fred Reichheld dan Josh Bernoff. The 8 Customer Service Strategies That Build Loyalty. Diakses pada 2023.<\/em><\/li>\n\n\n\n
- Samantha Murphy Kelly. Netflix’s Customer Service Success: How the Streaming Giant Keeps Its Fans Happy. Diakses pada 2023.<\/em><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
Sebagai customer service, Anda pasti telah berinteraksi dengan berbagai jenis pelanggan. Mulai dari pelanggan yang […]<\/p>\n","protected":false},"author":12,"featured_media":19240,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[140],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/posts\/6618"}],"collection":[{"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/comments?post=6618"}],"version-history":[{"count":7,"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/posts\/6618\/revisions"}],"predecessor-version":[{"id":19241,"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/posts\/6618\/revisions\/19241"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/media\/19240"}],"wp:attachment":[{"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/media?parent=6618"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/categories?post=6618"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/tags?post=6618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}