Bersikap empati atas permasalahannya<\/strong><\/li>\n<\/ol>\n\n\n\nSaat keluhan sudah didapati, maka Anda perlu menunjukkan rasa empati. Meminta maaf atas ketidaknyamanannya pada saat menggunakan produk atau jasanya, sehingga akan lebih mudah menunjukkan sikap empati kepada orang lain.<\/p>\n\n\n\n
Cara customer service menanggapi komplain pelanggan <\/strong>harus dijelaskan secara perlahan agar bisa dimengerti. Pada saat pertengahan pembicaraan jelaskan permasalahannya, lalu wujud empati berada di awal serta akhir obrolan.<\/p>\n\n\n\nDengan begitu, pelanggan semakin memberikan toleransi atas keluhannya. Sehingga, akan merasa adanya bentuk penyelesaian yang sedang diberikan dan dapat menerimanya lebih mudah tanpa paksaan jika pelayanannya baik.<\/p>\n\n\n\n
\n- Sampaikan solusi atas permasalahannya<\/strong><\/li>\n<\/ol>\n\n\n\n
Ketika dirasa pelanggan sudah tidak menyampaikan keluhannya dan bersikap lebih tenang. Inilah saatnya untuk menyampaikan solusi dengan tulus sehingga tetap terjaga hubungan baiknya, juga tidak meninggalkan kesan buruk.<\/p>\n\n\n\n
Konfirmasikan ulang perihal keluhan yang dirasakan, kemudian berikan solusinya sesuai dengan ketentuan perusahaan. Jangan memberi janji jika tidak bisa menepatinya, namun tetap memberikan kesan bahwa Anda sudah menyelesaikan keluhannya.<\/p>\n\n\n\n
Bantu pelanggan untuk menyelesaikan permasalahan dengan memberitahu apa yang harus dilakukannya. Lalu, juga bisa menginformasikan dan langsung membicarakan terkait tindakan Anda dalam membantunya hingga menyelesaikannya dengan tuntas.<\/p>\n\n\n\n
\n- Ungkapkan rasa terima kasih<\/strong><\/li>\n<\/ol>\n\n\n\n
Cara customer service menanggapi komplain pelanggan <\/strong>diakhiri dengan ucapan terima kasih. Sesudah disampaikan berbagai komplain, Anda harus menyampaikan rasa terima kasih karena telah memberikan tanggapannya secara jujur.<\/p>\n\n\n\nKarena hal tersebut termasuk review jujur yang bisa meningkatkan kualitas pelayanan jasa atau produknya. Sehingga cara melayaninya juga dapat ditingkatkan kembali agar tidak terjadi komplain serupa.<\/p>\n\n\n\n
Sangat penting bagi para pekerja yang langsung terjun ke lapangan menghadapi berbagai situasi di sana. Cara customer service menanggapi komplain pelanggan <\/strong>jadi pembelajaran untuk diterapkan.<\/p>\n\n\n\n<\/p>\n","protected":false},"excerpt":{"rendered":"
Cara customer service menanggapi komplain pelanggan pastinya diperlukan jika berinteraksi langsung. Apalagi jika pekerjaan Anda […]<\/p>\n","protected":false},"author":6,"featured_media":3869,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[140],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/posts\/3868"}],"collection":[{"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/comments?post=3868"}],"version-history":[{"count":0,"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/posts\/3868\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/media\/3869"}],"wp:attachment":[{"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/media?parent=3868"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/categories?post=3868"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.pintarnya.com\/wp-json\/wp\/v2\/tags?post=3868"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}